How do I return my product?

You can return an order by clicking Return on the My Orders page.

* We accept returns within 7 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.

* Few other products like wearables, notebooks etc. are also nonreturnable.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

How do I self-ship my order?

You can self-ship your product through any courier service, to the address below. Please go to the My Orders page and initiate a return on the order page to get more details.

Important Note:

1. Please mention in bold the order ID of each of the shipments in the return package on the cover.
2. Please write the phrase ‘SELF SHIP’ on the cover of the package.

Courier charge refund:

 We will refund your planet popcorn wallet according to the following:

1. ₹140 for shipment weighing up to 500gm courier charges will be refunded.
2. For every next 500gm slab, an additional amount of ₹140 courier charges will be refunded.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
5. This is subject to your returns being inspected and successfully processed upon receipt at our end.

How will I get my refund?

Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines, post initiation:

1. Wallet refund will get credited within a few minutes.
2. NEFT refund will take 3 to 5 working days.
3. Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.